The Specialist Principal has primary responsibility for development and ownership of a Specialty Offering Infection Prevention and Control including thought leadership, offering development, sales and oversight of specialty projects. The Specialist Principal is a current leader in his/her specialty with a desire to share and expand expertise with Joint Commission International (JCI) and healthcare organizations globally.
The Specialist Principal Consultant plays a key role in leading excellent client service delivery and building and maintaining trusted long-term client relationships. The Specialist Principal acts as the Subject Matter Expert (SME) in the provision of specialty area on-site consultation, education, and technical assistance to US and/or International hospitals and health care systems to assist in improving patient care, quality, and safety. The Specialist Principal also has a unique and significant responsibility amongst consultants to grow the business with clear targets to expand JCR/JCI’s impact with clients. Provides excellent on-site consultation, education, and technical assistance to US and/or International hospitals and health care systems to assist in improving patient care, quality, and safety. Identifies business development opportunities to support new and existing clients, generates leads, develop proposals, and closes the sale of consultations and other JCR/JCI products and services. Acts as a leader within JCR/JCI through mentorship, coaching, and thought leadership. Maintains current knowledge of health care- and discipline-specific trends, develops content, and shares knowledge and best practices with the consulting team and clients.
Supports revenue growth by generating sales and developing new products/services to achieve or exceed individual revenue target.
Leads client engagements and delivers exceptional consulting services and educational offerings.
Serves as a mentor and thought leader within the organization by developing content and sharing knowledge and best practices with the consulting team and clients.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Education and Experience:
The following relevant education is required:
Infection Prevention and Control: Must be currently licensed as an RN or MD and certified in Infection Control ("CIC"). Minimum of five to seven years recently practicing as an infection preventionist in a hospital or other relevant setting with increasing responsibility. Knowledgeable about health care epidemiology. Teaching and writing skills required.
Other health care practitioner: advanced degree (Master’s or Doctor’s) in their related field.
Current professional licensure in related disciplines is required (when required by law) at time of hire.
No history of disciplinary action(s) relative to current or previous professional license, provided such adverse action did not result solely from an individual’s health status.
Ten or more years of recent experience in health care, with seven to ten years of progressively more responsible experience in senior healthcare management or demonstrated consulting expertise.
Extensive knowledge of and experience in health care operations, clinical practice, use of performance improvement methods to assess organizational performance, and current research and trends relative to health care practices.
Experience in an accredited health care organization is preferred.
Skills and Abilities:
Demonstrated ability to develop and maintain client relationships and strong working relationships with JCR sales team/managing directors.
Business development skills, including the ability to define follow-on consultations with existing clients, close sales, and develop new consulting products based on current or potential demand.
Leadership presence and ability to coach consultants and teams to develop solutions to complex problems.
Comprehensive, knowledge of and ability to operationalize CMS guidance and conditions of participation (where appropriate) and JC, JCR, and/or JCI policies, procedures, applications, standards, survey processes, and methodologies (e.g., Tracer, Sustainable Improvement, Performance Improvement, Robust Process Improvement, Root Cause Analyses, Failure Mode and Effects Analysis) required.
Maintenance of active/current knowledge of state, federal, and or international health care- and discipline-specific trends and content, established solutions for the improvement of patient care, and all relevant JCR/JCI subject matter, methodologies, and product lines.
Demonstrated expertise in the JCR/JCI consulting competency framework (Professional/Technical Competence, Consulting Method/Service Provision, Consultative Approach, Management, Effective Communication, Self-Management/Ethical Practice, Business Development, and Professional Development/Continuing Competence) and the knowledge, skills, abilities represented therein.
The written and verbal communication skills necessary to effectively deliver information and ideas in proposals, position papers, and presentations.
A keen business acumen and ability to effectively influence and collaborate with stakeholders of all levels (front line to C-Suite) within client organizations.
Ability to continually improve oneself through professional development and other identified opportunities for growth.
Willingness and ability to travel on a continual basis and to adapt to varying situations and cultures.
Computer literacy in word processing, spreadsheets, database, and presentation software required. Ability to use the internet and web-based tools and resources such as Client Relationship Management and Consultant Knowledge Center required.
Ability to lift 25 pounds, climb stairs and ladders, and work in settings in which infectious diseases are present.
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About Joint Commission Resources
The Joint Commission is dedicated to helping health care organizations help patients. We realize our mission through the work our employees do every day to help health care organizations aspire to provide safer, higher quality care. We are committed to providing products and services that are relevant, and to working collaboratively with our fellow employees, health care organizations and other stakeholders. Everything we do, every survey or review we conduct, every interaction with the public, and every standard we set is done with the aim of helping our customers better serve their patients, residents and clients. We invite you to join our team of dedicated partners committed to creating a better experience for the patient.